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You're reviewing:(NCT x SANRIO) Glass cup + photo card SET (Utah ver.)

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Release Date

Jun 30, 2022

Korea Standard Time (KST)

Availability Status

On Sale

Specification

*Product: Glass cup + photo card SET (glass cup 1pc, photo card 1pc)
Material: GLASS, PAPER
Size: Glass cup 350ML 115X80X85, Photo card 55X85 (MM)
Salesperson: SM ENTERTAINMENT
Country of manufacture: Korea
Manufacturing date: 2022.06
Weight: 350g

*Handling Precautions
- This product is intended for use by people over 14 years of age and is not intended for children.
- This product can be exchanged or compensated in accordance with the Consumer Dispute Resolution Standards notified by the Fair Trade Commission.

1. It is a transparent glass cup.
2. Scratches on the surface of the product after use are not grounds for exchange or return.
3. There is a risk of damage when receiving a strong impact, so please be careful when using it.
4. Be careful of sudden temperature changes, such as boiling water or hot food, as there is a risk of breakage.
5. Prohibit the use of microwave ovens or ovens that cause rapid temperature changes.
6. If there are scratches on the glass, please discontinue use.
7. Please be aware that there is a risk of injury to your hands or feet when handling damaged products.
8. Discoloration may occur when exposed to strongly acidic or basic solutions for a long time.

Precautions when washing
1. If there is strong impact or friction, the shape and surface printing may be lost, so please be careful when cleaning.
2. Please avoid using metallic scrubbers.
3. When cleaning, do not use boiling water, microwave ovens, or dishwashers. Product variations may occur 🤘

Shipping Policy

The average processing time takes around 2 to 7 business days.
Upon dispatch of your order, you will receive a confirmation email containing your tracking number. Clicking on the tracking number in the email allows for immediate tracking retrieval on the our website. Additionally, it can be checked using typical tracking sites. please visit 17track or AfterShip and enter the provided tracking number.
If the order includes pre-order items, they will be shipped together with the rest of the items once all pre-order items are in stock. If you would like to receive certain items earlier, please create a separate order for them apart from the pre-order items.
Shipping fees are calculated based on the weight / volume of your package.
We do not offer delivery to PO boxes. If a PO box or mailbox number is provided as part of the shipping address, it may result in delays or return of the shipment to the sender. We are not responsible for any issues or additional costs arising from this.
When packages are shipped internationally, import taxes, customs duties, and/or fees imposed by the destination country may apply. These fees are typically charged upon arrival of the package in the respective country and are not included in the product price or shipping cost. We only charge shipping fees for your order, so these costs are the responsibility of the buyer. It is the buyer's responsibility to obtain information regarding the laws and regulations of the destination country as well as any restrictions that may apply to specific products when placing an order.
We are not liable if your package is discarded or returned to us because you did not pay customs duties in your country. In such cases, refunds are not possible. Please verify the laws regarding import taxes and customs duties in your country. If you wish to have the package reshipped, you will be responsible for additional shipping charges.

Refund Policy

Pre-order items operates on a made-to-order basis, and once ordered, cancellation is not possible as production progresses according to the quantity ordered.
If delivery fails due to incorrect address provided during the ordering process, refunds or reshipments are not possible.
Exchanges and refunds due to product defects or missing components are possible under the following conditions. Depending on the severity of the defect or omission, partial or full refunds, or exchanges will be provided:
- It has not been more than 3 days since the package arrived.
- A video documenting the opening of the package has been recorded from the moment of opening. (The shipping label must remain intact in the video footage taken just before opening the package.)
- Initial defects or missing components are evident and not due to your error.
If these conditions are met, partial or full refunds, or exchanges for new products will be offered based on the severity of the defect or omission.
If the product is damaged during shipping, you must take detailed photos of the exterior box with the shipping label intact, along with photos of the damaged product, and send them via email.